How to Find a Payroll Company You Can Trust

Thousands of small business owners were left reeling recently after an online payroll company abruptly closed its doors, taking millions of their customers’ hard-earned money with them.

For ministries considering outsourcing their payroll, news like this can raise valid concerns. As a company committed to helping Christian ministries thrive, we can’t stress enough the importance of doing ample research to ensure that you’re working with a company you can trust when your ministry’s money is on the line.

When searching for a reliable payroll company, keep these three factors in mind.


1. Stability

One way to tell if a company will be there for your ministry over the long term is to look at their growth and financial stability over time.

Look for companies who have strong and positive leadership, provide excellent customer service, and have been serving the industry for years. A company’s stability is often an indicator that they’ll serve you well—both now and in the future.


2. Reputation

When shopping around for payroll companies online, customer reviews can be misleading. Another way to determine a company’s reputation is to ask your peers in the industry.

Find someone you know – perhaps a fellow church treasurer or administrator in your area or denomination – and ask them if they’ve heard of the company you are considering.

Word of mouth from someone you know can often be a more trustworthy source of information than just online reviews.


3. Transparency

When looking for a company to help you handle important financial tasks, like payroll, it’s vital to find a team you can trust. One test of a company’s trustworthiness is its transparency.

Ask potential payroll companies pointed questions, such as: “What steps will you take to protect my ministry’s information?” or “What recourse do I have if I think you’ve made a mistake on my payroll?”

Trustworthy payroll companies will have specific, standardized processes in place. They should be able to explain to you exactly how they intend to take care of your ministry and employees.


A Team You Can Trust

MinistryWorks® is America’s leading payroll service for ministries, and it’s backed by Brotherhood Mutual®, an insurance company with more than 100 years of experience serving the Church.

With MinistryWorks, you don’t have to worry about your payroll company folding in the middle of the night. MinistryWorks is here for the long haul.

Plus, every MinistryWorks customer is paired with one ministry payroll specialist—someone you can get to know by name. Your specialist takes care of your ministry and makes sure that your payroll is done right.

If your ministry was affected by recent payroll company closings, please give us a call. We’d be honored to help your ministry get back on its feet in any way we can.

Created on September 26, 2019

The information in this article is intended to be helpful, but it does not constitute legal advice and is not a substitute for the advice from a licensed attorney in your area. We strongly encourage you to regularly consult with a local attorney as part of your risk management program.

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